Exchange
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, unwashed with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start exchange, you can contact us at info@glam2store.com.
If your request for exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchage will not be accepted.
You can always contact us for any return question at info@glam2store.com.
Conditons for Exchange
Exchange the product for the same product if you are facing sizing issues or the item received is damaged. Though, all precautions and quality checks are done at our end however, in an event of such nature we are happy to exchange the product. Certain types of custom products (such as special orders or personalized items) are not eligible for exchange since those are specially crafted for you. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept exchanges on sale items or gift cards.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns
We accept returns of unused items in their original condition (unwashed, undamaged, with tags attached) within 7 days of delivery for store credit only.
We do not offer refunds on orders due to the time and labor that goes into each product. Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items. Please note that the return/exchange request will only be accepted once.